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Terms & Conditions

The terms "we", "us", "Company", "Orabella Villas & Suites" refers to Orabella Villas & Suites, a Limited Partnership having its registered office at House no. 5/40, Maddo Vaddo, Calangute, Goa, 403516, registered under the legal name "Anand & Anand Associates", its affiliates and/or their respective suppliers and providers ("Orabella Villas & Suites"), and "you" refers to the individual person creating an account with us and/or the customer booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. All use of your account by you and utilization by us of the information related to your account together with reservations you book through us are subject to the following terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this website. Orabella Villas & Suites may extend the benefit of the arrangements in this agreement to its affiliates which offer an online travel service under the Orabella Villas & Suites name in India.

PERSONAL AND NONCOMMERCIAL USE LIMITATION

This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Orabella Villas & Suites or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:

• access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Orabella Villas & Suites. 
• violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
• take any action that imposes, or may impose, in the discretion of Orabella Villas & Suites, an unreasonable or disproportionately large load on the Orabella Villas & Suites infrastructure; or
• deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Orabella Villas & Suites

LIABILITY DISCLAIMER

NOTHING IN THIS AGREEMENT SHALL, NOR SHALL BE DEEMED, TO LIMIT OR EXCLUDE OUR LIABILITY FOR OUR FRAUD NOR FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE.

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, Orabella Villas & Suites AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO HOTEL AND OTHER SUPPLIER PHOTOGRAPHS, HOTEL PROPERTY, CRUISE, AUTOMOBILE AND OTHER PRODUCT DESCRIPTIONS AND LISTS OF HOTEL AMENITIES AND OTHER PRODUCT DESCRIPTIONS DISPLAYED ON THIS WEBSITE, MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND Orabella Villas & Suites AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Orabella Villas & Suites, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

Orabella Villas & Suites, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY Orabella Villas & Suites OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. Orabella Villas & Suites, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE CARRIERS, HOTELS AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR Orabella Villas & Suites ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF Orabella Villas & Suites OR ITS AFFILIATES. Orabella Villas & Suites AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. Orabella Villas & Suites AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL Orabella Villas & Suites, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF Orabella Villas & Suites, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to defend and indemnify Orabella Villas & Suites, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • you or on your behalf in excess of the liability described above; or
  • by third parties as a result of
  • your breach of this agreement or the documents referenced herein;
  • your violation of any law or the rights of a third party; or
  • your use of this website.


NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

LINKS TO THIRD-PARTY SITES

This website may contain hyperlinks to websites operated by parties other than Orabella Villas & Suites. Such hyperlinks are provided for your reference only. Orabella Villas & Suites does not control such websites and is not responsible for their contents or your use of them. Orabella Villas & Suites's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this website ("Software") is the copyrighted work of Orabella Villas & Suites, its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.

For any Software not accompanied by a License Agreement, Orabella Villas & Suites, hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by Orabella Villas & Suites, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTEED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.

CONDITIONS OF USE FOR DISCOUNT CODES OR COUPONS

Discount codes or coupons ("Coupons") may be used to book a hotel (excluding bookings for any Harrah's, MGM, Starwood or Marriott hotels) with Orabella Villas & Suites on the website www.hotels.co.in.

For specific restrictions on use of Coupons please see the Coupon communication.

Only one Coupon per booking may be used. Usual booking terms and conditions apply and all bookings are subject to availability.

Coupons may be transferred, but are not valid if sold.

All taxes, fees, charges, and surcharges are applicable to reservations made using Coupons.
These charges must be paid at the time of the reservation and are the responsibility of the customer.

Coupons have no cash or refund value except when redeemed in accordance with all terms and conditions of this offer. Coupons cannot be returned for cash or its equivalent. Coupons cannot be applied to the cost of prepaid reservations or other miscellaneous charges.

Single-use Coupons will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced and there will be no refund if a Coupon is redeemed in part. Multiple-use Coupons will be deemed fully used in accordance with the restrictions set out in the individual Coupon terms and conditions.

If the travel stay dates are changed after the use of a Coupon, then that Coupon will not apply to the changed travel schedule.

Coupons may not be used for any previously purchased reservation.

Coupons cannot be used by employees of Orabella Villas & Suites or Expedia, Inc.

Orabella Villas & Suites reserves the right to vary these conditions of use or to withdraw Coupons at any time.

TERMS, CONDITIONS AND WARRANTIES

Tax Recovery Charge

The tax charge on Orabella Villas & Suites Special Internet Rate hotel transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Orabella Villas & Suites pays to the vendors (e.g. hotels, etc.) in connection with your travel arrangements.

Orabella Villas & Suites is not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to Orabella Villas & Suites and Orabella Villas & Suites remits such tax directly to the vendor. Orabella Villas & Suites is not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.

Taxability and the appropriate tax rate vary greatly by location. Hotel.com's actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel, automobile, etc. by our customer.

Service Fee

These fees cover the costs incurred by Orabella Villas & Suites in servicing your travel reservation.

PAY NOW ONLINE OR PAY LATER AT HOTEL DETAILS

With certain hotels, you may be presented with the option to pay online immediately or to pay later at the hotel itself. If you select the option to pay online immediately, you will be charged the amount in the currency that you select immediately. If you select to pay later at the hotel itself, the hotel will charge you in the local currency of the relevant hotel at the time of your stay. Tax rates and foreign exchange rates could change in the time between booking and stay. You shall provide the details of your payment card and the supplier or Orabella Villas & Suites will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card). Orabella Villas & Suites reserves the right to cancel your booking if full payment is not received in a timely fashion (please see Supplier Rules and Restrictions).

PRICES

The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite Orabella Villas & Suites’s best efforts, some of the travel services listed on the website may be incorrectly priced. Orabella Villas & Suites EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Orabella Villas & Suites is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking


CHANGES OR CANCELLATIONS

You can change or cancel your lodging booking either online under your Reservations when signed into your Orabella Villas & Suites account, or by calling our customer services number 07030 455577.  Cancellation of booking can be done within 24 hours of booking.

You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by Orabella Villas & Suites. Lodging suppliers may impose other change and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details.

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
In the event that a hotel is unable to honour your booking, Orabella Villas & Suites will not be liable for any cost incurred due to relocation.

These terms and conditions may not be changed by any unauthorized person, including employees of Orabella Villas & Suites.


ACCEPTABLE PAYMENT METHODS

By booking with Orabella Villas & Suites, you authorize Orabella Villas & Suites, and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking user name or password to Orabella Villas & Suites, (“Account Access Data”). Orabella Villas & Suites, does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

Not all payment methods are available to use for all travel services, travel products, or modifications a customer may request to their transaction. Net Banking Payment, Indian Bank Debit Cards, and Cash Cards may not be used when booking and paying for such travel through our call centers.

Credit Card

i. Credit cards with MasterCard or Visa branding may be used when booking online or by phone through our call centers.
ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.
iii. The recording and billing of account activity on your credit card is handled solely by your card issuer.

International Debit Card:

i. International debit cards may be used when online booking or by phone through our call centers, provided your card issuer permits use of a debit card for online or phone transactions.
ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.
iii. Once payment has been authorized it may appear in your account activity within a few days; however, the length of time required for the deduction of funds and recording of account activity is determined by your bank or card issuer.

Additional Terms and Conditions Applicable to Net Banking Payment and Indian Bank Debit Cards Cards (together, “Local Payment Methods”):

General Terms and Conditions.

i. When you use a Local Payment Method to make payment, you must authenticate and approve payment directly on your financial institution’s website. Upon logging into your account with the applicable Local Payment Methods, you will see the amount you transacted on our Website and you must confirm and authorize the payment for our services. Upon completing approval, you will either be redirected back to our Website, or you must follow the prompts on your financial institution’s website to return to our Website, in order to successfully complete the payment process. We will promptly generate an electronic mail (“email”) notification to the email address you provided confirming the details of your itinerary. Orabella Villas & Suites, shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered to the email address provided due to any reason which is beyond the control of Orabella Villas & Suites, including without limitation a break down in your internet connection.

ii. Price and availability is not guaranteed until the booking is confirmed.

iii. If you fail to return to our Website or do not complete the payment process within 20 minutes, your booking will be unsuccessful and your itinerary will be cancelled. We will promptly generate an email notification to the email address you provided that the booking was unsuccessful. Orabella Villas & Suites, shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered to the email address provided due to any reason which is beyond the control of Orabella Villas & Suites, including without limitation a break down in your internet connection.

iv. Avenues (India) Pvt. Ltd. (“CC Avenue”) has been authorized to process online payment transactions on behalf of Orabella Villas & Suites, The name CC Avenue will appear as the merchant name associated with your transaction and on the statement provided by your financial institution.

v. Your financial institution may impose an additional fee or other charges to use their payment services (“Payment Servicing Fees”), and you are solely responsible for payment for any and all such Payment Servicing Fees. Orabella Villas & Suites, does not determine or assess such Payment Servicing Fees.

vi. Payment Servicing Fees, if any, are not included in the purchase price displayed on your itinerary or the receipts provided by Orabella Villas & Suites, 

vii. If payment is completed, but the booking is not confirmed by us, your funds will not be sent to Orabella Villas & Suites, Instead, CC Avenue will hold the funds and we will request CC Avenue to return such funds to the originating source.

viii. Making a successful payment is not a contract, and Orabella Villas & Suites, makes no guarantee that the travel service or product will continue to be available or be available at the same price in the event a booking is not confirmed.

ix. Orabella Villas & Suites, shall have no obligation to replace the unconfirmed booking, accept another booking in lieu of the unconfirmed booking, or to compensate you for such unconfirmed booking. Any subsequent bookings will be treated as a new transaction and will require a new and separate payment. No booking information will be carried over from any previous itinerary. No payment made for a prior unsuccessful booking can be applied towards your new booking.

x. In the event modification of an existing booking for which payment was made results in the need to collect additional funds (for example, a rate increase in a hotel room whether such room was booked alone or in a package), payment for any such additional funds may only be made by (a) a credit card with MasterCard or Visa branding; or (b) by an international debit card, provided your card issuer permits use of a debit card for online or phone transactions. The payment types identified in the preceding sentence must be used to pay any such additional funds, regardless of the original form of payment for such booking.

Refunds:

i. Refunded amounts are generally returned within 2 – 5 business days; however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions.

ii. Refunds limited to 1 per booking. If your travel arrangements are subject to more than one change, it may be necessary to cancel the entire booking; any eligible refunds will be sent to your financial institution to credit your account in accordance with its policies. Rebooking your travel will require a new and separate payment.

iii. Orabella Villas & Suites, has no obligation to issue refunds if: (i) Orabella Villas & Suites, received payment ninety (90) or more days prior to our receipt of the refund request for a booking transaction; (ii) the purchase requires more than one refund or credit; (iii) in response to a disputed booking appearing on your statement from your financial institution, your financial institution issues you a refund for the disputed booking transaction and sends Orabella Villas & Suites, a charge back on the transaction (a charge back reverses the payment you made to Orabella Villas & Suites, for the refunded transaction); (iv) the booking is for non refundable travel products or services; (v) you cannot provide us with full and accurate information required to complete the refund or credit; (vi) the refund request has already processed through CC Avenue but has not yet applied to the originating source of the payment; (vii) the refund request directs Orabella Villas & Suites, to issue the refund to a different financial institution than the source where the original payment was received; or (viii) Orabella Villas & Suites, did not received the payment for which the refund request is made due to force majeure or other causes beyond our direct control.

iv. Refunds requiring special handling may result in a delayed return of the funds:

v. In the event a refund cannot be handled within standard refund protocols or to process a refund after 90 days, you may be asked to supply additional information and to provide documentation of the original charge. Information disclosed to Orabella Villas & Suites, for the purposes of processing a customer refund will be protected in accordance with our current Privacy Policy.

Changes and Termination

Your nights will not expire as long as you keep your account active at least once every 12 months. This means you must collect a night or redeem a Free Night in that time, and when you do, the expiry date will be extended for another 12 months. If you do not collect nights or redeem Free Nights in a 12 month period, your nights will expire and we may deactivate your account. If this happens, your nights will not be reissued. Sign into your account to check when your nights are due to expire.

We may change our terms and conditions at any time, with or without notice, including the rules for collecting nights, the different membership tiers and their qualification requirements and associated benefits, the rules for redeeming your Free Night, the list of eligible Welcome Rewards properties, and the maximum value of a Free Night. We may communicate these changes to you by email or on our Orabella Villas & Suites website so please make sure you check your account regularly.

Welcome Rewards has no end date and will continue until we close it, which could happen at any time. If we do close the Program, you will have 30 days from when we announce its closure to redeem any Free Nights you have in your account. After that date, you will lose your Free Nights and you will not be compensated.

By continuing to collect nights and redeem Free Nights with Welcome Rewards, you accept any changes to these terms and conditions. You are responsible for keeping up to date on any changes that we may make. The most current version will always be available on our website.
General Welcome Rewards Terms & Conditions

We reserve the right to discontinue your membership if you act fraudulently or use our loyalty program in a way that does not comply with our terms and conditions, or any federal or state laws, regulations, statutes or ordinances. If we discontinue your membership, you may lose your collected nights and benefits. We also have the right to take appropriate administrative and/or legal action, including criminal prosecution if necessary.

While you are signed up to Welcome Rewards, we may communicate any updates to your account or transactions to you by email. We may take back your nights at any time. You cannot sell or transfer your nights, or combine them with another member’s nights. Nights are not transferable if a member dies, if there is a domestic relations issue, or otherwise by operation of law. You agree that all disputes, claims and causes of action like these are resolved individually, without needing to use any form of class action, and exclusively by the appropriate court located in Dallas County, Texas.

If you have any questions about these terms and conditions or your rights and obligations, these will be governed, and construed in accordance with, the laws of the State of Texas.
The Program is void where prohibited by law. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that or any other provision. Our decision on all questions or disputes regarding the Program is final.

BEST PRICE GUARANTEE TERMS

Best Price Guarantee - If you find a lower rate on Orabella Villas & Suites or on another website by 23:59 local time the day before your stay, we will refund the difference to you. Package reservations are not eligible for this guarantee, and other terms and conditions apply, as per the below.

Submitting a Claim - You must contact the customer call centre or submit your request using the online Best Price Guarantee form by 23:59 local time the day before your stay The lower rate must be available for booking at the time you contact us, as determine by our customer service representatives.

Comparison must be to same itinerary - The Best Price Guarantee is available only for exact itinerary matches, including property, room type, applicable cancellation policy, and dates of travel as booked through Orabella Villas & Suites. In addition, the comparison must be to the same property purchased stand-alone through another website. In other words, properties booked on another website as part of a package will not be eligible for the Best Price Guarantee. The Best Price Guarantee applies to the cost of booked travel, as presented your booking confirmation, including any taxes and fees collected by us from you at the time of booking. The Best Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Best Price Guarantee is not available for bookings on websites where the property or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.

Comparison must be available to the general public. The Best Price Guarantee applies only to prices both advertised and available to the general public. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.

Claim Verification - All requests are subject to verification by Orabella Villas & Suites. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

Refunds for Verified Requests - Verified refund requests will receive a credit to the credit card used for the reservation. Where you have paid for your hotel at the time of booking, we will send your refund upon verification of your request. Where you have chosen to pay later at the hotel, you will pay the hotel the original price upon arrival and we will send your refund after you have completed your stay. Note, it may take up to 30 days or the next billing cycle for your refund to appear on your statement.

Changes - We reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Best Price Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.


TRAVEL DESTINATIONS

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Orabella Villas & Suites urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the national foreign office of your country.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, Orabella Villas & Suites DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

MODIFICATION OF THESE TERMS AND CONDITIONS

Orabella Villas & Suites reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of this website and its facilities.

GENERAL

This agreement is governed by the laws of the State of Texas, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Dallas County, Texas, USA, in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Orabella Villas & Suites as a result of this agreement or use of this website.

Orabella Villas & Suites's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Orabella Villas & Suites's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Orabella Villas & Suites with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Orabella Villas & Suites with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Orabella Villas & Suites with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

USE OF Orabella Villas & Suites WEBSITE

The Orabella Villas & Suites website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel services reservation facilities of this website may result in Orabella Villas & Suites cancelling any bookings associated with your name, email address, or account, and closing any associated Orabella Villas & Suites accounts. If you have conducted any fraudulent activity, Orabella Villas & Suites reserves the right to take any necessary legal action and you may be liable for monetary losses to Orabella Villas & Suites, including litigation costs and damages. To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service

SUPPLIER RULES AND RESTRICTIONS

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Orabella Villas & Suites debiting your account for any costs Orabella Villas & Suites incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

GROUP BOOKINGS

You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact Expedia’s group travel specialists by phone or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

CURRENCY CONVERTER

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Orabella Villas & Suites, its affiliates, and/or their suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, Orabella Villas & Suites advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Orabella Villas & Suites, its affiliates, and/or their suppliers do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

USER REVIEWS, COMMENTS, PHOTOS AND CONTENT

Orabella Villas & Suites may display reviews, comments, photos and other material in relation to hotels as well as other holiday and travel experiences ("Reviews"). Orabella Villas & Suites may also offer a facility allowing users of this website to post Reviews ("User Reviews"). You disclaim any proprietary rights you may have in such User Reviews, and the same may be freely used, copied, distributed and made available in any medium and in any form by Orabella Villas & Suites or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Reviews that are appropriate to that service, complying with these terms and conditions and also any accompanying guidelines made available on this website. You grant Orabella Villas & Suites and its subsidiaries and corporate affiliates (collectively, the "Orabella Villas & Suites Companies") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Orabella Villas & Suites Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Reviews throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such User Reviews. You acknowledge that the Orabella Villas & Suites Companies may choose to provide attribution of your User Reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such User Reviews may be shared with our supplier partners. You further grant the Orabella Villas & Suites Companies the right to pursue at law any person or entity that violates your or the Orabella Villas & Suites Companies' rights in the User Reviews by a breach of these Terms of Use. You acknowledge and agree that User Reviews are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your User Reviews and agree that you have no objection to the publication, use, modification, deletion or exploitation of your User Reviews by us, the Orabella Villas & Suites Affiliates or any of our partners or licensees.

Specifically, by using such a service, you represent and warrant that:

• you own or otherwise control all of the rights to the User Reviews that you post;
• as at the date of posting, the User Reviews submitted are accurate;
• User Reviews that you supply do not breach any Orabella Villas & Suites terms and conditions of use, guidelines or policies (as applicable from time to time);
• you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
• you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
• you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
• All photos submitted are subject to our photo submission guidelines

Orabella Villas & Suites claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.

Orabella Villas & Suites does not edit Reviews or User Reviews submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such Reviews or User Reviews or their subsequent posting, use or distribution. In addition, Orabella Villas & Suites does not verify, endorse or approve the views or comments expressed in any Reviews or User Reviews which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk. From time to time Orabella Villas & Suites may offer customers incentives to leave User Reviews (i.e. discount coupon, entry into prize draws etc.). It is important to us that User Reviews are impartial and honest; these incentives will be available to customers regardless of whether the User Review is positive or negative.

Orabella Villas & Suites reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Reviews or User Reviews. Amongst other things, this includes situations where Orabella Villas & Suites receives a third party complaint and/or has reason to believe that there has been a breach of these terms and conditions.

If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Note that Orabella Villas & Suites reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.


Termination

Orabella Villas & Suites may terminate these Terms of Use immediately by written notice to you if:

1. You commit a material or persistent breach of these Terms of Use; or
2. Orabella Villas & Suites, at its sole discretion, decides to withdraw the Mobile Application whether in whole or in part.

Upon termination for any reason:

1. all rights granted to you in the Mobile Application or Content under these Terms of Use shall cease;
2. you must cease all use of the Mobile Application and Content; and
3. you must delete or remove the Mobile Application from your device.

These Terms of Use are binding on you and us, and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of these Terms of Use, or any of your rights or obligations arising under these Terms of Use, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms of Use, or any of our rights or obligations arising under these Terms of Use, at any time during the term of these Terms of Use.

If we fail, at any time during the term of these Terms of Use, to insist upon strict performance of any of your obligations under these Terms of Use, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms of Use, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.